SuperNegotiate support is a person at hi@supernegotiate.com. There is no ticket portal and no chatbot in front of that address. Write if you are a buyer running an event, a supplier who was invited to bid, or someone checking the product before a purchase. Include the company, your role, the event code if you have one, and what you expected to happen next to what actually happened. A screenshot of the screen you are stuck on is worth more than a paragraph about it. If you already emailed and heard nothing, reply on the same thread rather than starting a second one. The thread is how the event code and the screenshot stay together.
Suppliers do not create an account, choose a password, or install anything. The invitation is an emailed link, a QR code, or a six-character event code. Open the link, or enter the code on the join page. You should see the event, the buyer's name, and what is being bought. You should not see the buyer's target, floor, or maximum budget. Those stay on the buying side. If the code is rejected, it belongs to another event, or the event has closed. Support cannot issue a replacement code for an event you were not invited to. The buyer who sent the invitation is the person who can resend it. If you can open the event but cannot submit a price, you are usually waiting to be admitted. Admission is a decision the buyer makes in their own room. It is not a switch support can throw for them.
Buyers who do not yet have a workspace start on the free trial. It is a real event on the live platform, not a scripted demo, so nothing moves until a supplier replies. We email you a confirmation link first. Your suppliers are not contacted until you click it. Each email address can open five trial events. Each trial event can invite six suppliers. If you do not choose a closing time, the event closes seven days after it goes live. You can set the close as soon as thirty minutes out. Shorter than that, a supplier cannot realistically find the mail and quote. You can set it as far as thirty days out. Thirty days is also how long the trial record is kept. Whether suppliers see their rank, or the gap to the leader, is your setting. Your maximum budget is never shown to them.
A seat is a person inside the buying organisation. A category manager, an evaluator and an approver each take a seat. A supplier does not. Suppliers are not billed as seats, on a trial or on a paid workspace. The hosted plans and the seat cap on each one are published on the pricing page. Starter is three seats and up to six events a year. Team is eight seats in one workspace, with unlimited events. Business covers multiple category teams and does not stop at eight seats. We do not quote a private discount on those published tiers by email. The first month on a hosted workspace is free. After that, the hosted tiers are billed annually. A perpetual license to self-host the current version is a different offer, priced on request, because the deployment is yours rather than ours.
To report a vulnerability, use hi@supernegotiate.com and include steps to reproduce. We acknowledge security reports within two business days and keep you updated until the issue is fixed. Stay inside a test workspace, do not touch another customer's events or documents, and give us a chance to fix the issue before you publish it. The security page is the list of controls that are running today, and it is where a reviewer asks for the longer brief. Questions about what is collected, how long it is kept, and how export and erasure work are also on the privacy policy.
Some requests look like support and are not. We will not tell you what another customer paid, and we will not read their bids out to you. Prices, messages and supplier history stay in that customer's own tenant. They are not pooled into a benchmark we can look up on your behalf. We will not move an Autopilot target or floor you set, and we will not choose an award. The rules engine only asks for prices inside the mandate you configured. The award is a decision for the people in your workspace. What we will do is help you export the record to PDF, Excel or ZIP, and help you see why an invitation, a bid or a close did not behave the way you expected.
The perpetual license is a one-time purchase of the current version. You host it on your own infrastructure. It covers unlimited users inside your organisation and it has no recurring subscription fee. Updates, and an annual support-and-maintenance agreement, are optional. They are not bundled into the purchase. This is not Starter, Team, Business or Enterprise, and it does not have a published price, because the shape of the deployment changes the quote. Email hi@supernegotiate.com with the company, your name, and how many people you expect to use it. The hosted tiers, if that is what you actually want, are the ones on the pricing page.
SuperNegotiate — the procurement operating system